Job Duties:

Learn all aspects of the Customer Service Manager.
Manage and mentor a team of customer service representatives, providing training and development opportunities.
Address customer inquiries, complaints, and feedback promptly and professionally.
Develop and implement customer service policies and procedures to enhance service delivery.
Analyze customer service metrics and implement strategies for continuous improvement.
Collaborate with other departments to ensure seamless order processing and delivery.
Build and maintain professional relationships with customers, vendors and brokers.
Maintain good organizational skills - has ability to document, store and retrieve with ease documented processes.

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Why Saval Foodservice?

While Saval does big business, the feel of working for Saval is intentionally small. As an independent company with experienced and accessible management, we’re able to make improvements, address issues, and update systems quickly and efficiently. As an employee of Saval, you will help us deliver on our promise of exceptional service to our restaurant and hospitality customers.

Corporate Social Responsibility

At Saval, we believe that we have a responsibility to give back and support our local community through philanthropic initiatives and partnerships with local nonprofits and trade organizations.

In 2020 alone, Saval Foodservice worked to distribute and donate over 15,000 boxes of food goods in partnership with Johns Hopkins.

Our operations team is led by Senior Vice President Gary Peisach, who is a sitting board member of Meals on Wheels of Central Maryland, a non-profit that tackles feeding impoverished and elderly clients in the Baltimore region.

One of our most successful Saval Cares Initiatives is our annual charity golf tournament that has raised over $350,000 for the Children’s Cancer Foundation since its inception over 19 years ago.

We’re a proud allied member of the Restaurant Association of Maryland, the Restaurant Association of Metropolitan Washington, UniPro Buying Group, and the International Association of Foodservice Distributors.

Recognized by the Baltimore Business Journal as a winning Family Owned Business for 2022. Saval Foods LLC is an equal opportunity employer.

The Benefits of Working for Saval Foodservice

We want our employees to feel they can grow with us. Many companies claim their benefits are “comprehensive”, but we’ve taken a whole-human and whole-company approach to employee benefits.

Our Employee Assistance Program is robust and offers a variety of support services like Mental Health Counseling, Legal Advice, Travel Assistance and more.

Take control of your health with our robust options for health, dental and vision insurance, or create a custom plan with additional AFLAC or FSA benefits.

Full Time

job schedule:

Monday-Friday

qualifications:

College Degree preferred.
Proven organizational ability.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Ability to work in a fast-paced environment and handle multiple priorities.

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experience:

3 years’ experience in customer service, preferably in the food service industry.

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skills:

compensation:

From $23.00/hr

Eligible for Quarterly bonus

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**Salary is negotiable based on experience**irect sales representatives start on salary for a period of time until they reach a mutually agreed upon sales goal at which time compensation will convert to commission. Beginning salary will be commensurate with experience in sales and/or foodservice.