Report: Consumers Demand Retailers Assist Them on Their Health, Wellness Journey

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As consumers strive to live more healthful lifestyles, their purchasing behaviors are changing rapidly, driving every buying decision. More than ever, consumers want—and expect—retailers and manufacturers to assist them on their health and wellness journey inside the store.

As consumers around the globe search for better, healthier and smarter solutions that fit their lifestyle, the motivation for brands and stores to meet these needs means modeling an experience they cannot achieve with e-com.

Within the $3.4 trillion global wellness market, $1 trillion annually is spent on beauty and anti-aging, $574 billion is spent on healthy eating, nutrition and weight loss, and $433 billion is spent on preventative and personalized health.

The macro-level trends driving the enormous spending are happening rapidly. Consumers are taking back the power to decide and are immersing themselves in knowledge and facts through technology and shared learning from friends and family.

The trends shaping the new consumer-driven health and wellness movement include:

  • Consumers are exercising three days a week on average.
  • 63 percent are trying to eat healthier, and 44 percent eat more at home.
  • 45 percent read product labels to make healthier choices.
  • Eight in 10 consumers are using vitamins and supplements to enhance their wellness.
  • 48 percent of consumers shop local for natural/organic.
  • 7 million consumers use their phone to search for health and wellness solutions.
  • Baby Boomers spend 42 percent more on health and wellness than Millennials.
  • One in two Americans are shifting from healthcare to self-care as a result of rising costs.

It’s clear that health and wellness is fueling all purchasing decisions—shoppers expect retailers and manufacturers to offer a holistic, healthful experience that inspires them and speaks to their aspirations—from the entrance to the checkout line.

“Health and wellness is a foundational element in everyone’s daily lives,” said GMDC’s director of research, industry insights and communications. “For consumers to change behavior, they must have the motive, means and messages to do so. That is the essence of opportunity for collaboration between trading partners.”

GMDC’s research identifies four barriers consumers face as they make purchasing decisions and provides “next practice” solutions to create seamless trips in the pursuit of a healthy lifestyle (the four Cs). These include:

Convenience: Consumers are good at defining convenience as it simply means, “Make it easy for me.”

Confusion: Retailers and manufacturers must address this confusion both in and out of store, with products, services and more thoughtful messaging.

Commitment: Retailers and manufacturers have to meet consumers on their personal journey at least halfway or risk missing them altogether.

Cost: The cost of consumer choice is much more than the price someone pays for a particular product; it also reflects the long-term costs and consequences of retailers’ and manufacturers’ choices.

“By offering the right products, mix and merchandising strategies, consumers feel the difference in stores and can spend less time hunting for products that pertain to their health and wellness motives,” said Jeff Rehling, a 30-year marketing practitioner and lead author of the whitepaper.

The sponsors and contributors of the insight report include: AmerisourceBergen, Crossmark, Johnson & Johnson, Navajo Inc., Unilever, Nielsen, Advantage Solutions, Rodale, Kantar Retail and Edgewood Consulting Group.

Source:, 12-16-2016

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