Cleanliness is something that customers should never have to compromise with. A neat and clean restaurant assures the customers that they are dining in a safe environment. An unhygienic environment is a breeding ground for germs and bacteria. If the tables, kitchen, and restroom areas are dirty, your customers will not be pleased, even if the food is great.
Dirty table tops are also one of the most disgusting sites and pet peeve of mine. I’m going to describe an incident which I experienced while on a recent trip back to my hometown. I went to a local pancake place, the table tops there appeared clean at a glance however were in a dirty condition (btw, if you need cleaning, go for this Bissell cleaner). Sticky syrup solution was spilled on the table and along its sides. I placed my hands on it unknowingly and it was gross. After that I didn’t feel like sitting at that table, I didn’t want to have pancakes even though I knew that they were going to taste great. I called the waitress and reviewed the problem with her. She apologized for the inconvenience caused and yelled at the buss person to come over with a rag and clean it up. The subsequent problem was that he came back with a little red bucket which symbolized a sanitizer with a rag in it, however the bucket just contained bleach water and a dirty rag. He then used it to wipe the table off and offered it to me to wipe my hands off as well. Seriously the last thing I want is to smell bleach in the morning, before having my first cup of coffee.
A better way to do this, is to use a Quat (quaternary ammonium chloride compounds) based solution which normally has no smell or at least a little fragrance.
Steps to Remember
Cross contamination is also reduced if the surface is air dried instead of towel dried. Never let a customer sit at a wet table. After the table is cleaned and dried, it should be sanitized. The sanitizer should stay in contact with the surface for a specific amount of time, only then it can work properly. Some restaurants like the Diners, located here on Long Island use paper place mats on the table which sometimes help in the process of cleaning and reassuring that the tables are clean under your plate. There is too much competition out there for restaurants not to take this serious. There is no reason to settle down for anything else when dining out.
Source: Jerry Bauer for cleansetec.com